Effective 8/28/2024
You have 30 days after receiving your item(s) to request a return or exchange.
Refunds are not issued for existing orders for new sales.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange.
Please contact the above email address to begin the return or exchange process. Items sent back to us without first requesting a return will not be accepted.
DAMAGES & ISSUES
Contact us immediately if the item is defective, damaged or if you receive the wrong item. We will need to be told within a week of delivery. Please be sure to have a photo attached. We do not accept returns or exchanges for apparel items that become damaged or shrink after washing.
REFUNDS
We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for a returned package to be processed, and 1-3 business days once issued for your bank or credit card to post the refund to your account.
ORDER CHANGES / CANCELLATION
Contact info@hungrywilliams.com to update your shipping address, change an item, or cancel your order. Please note these requests are not guaranteed until one of our team members has confirmed your request has been processed.
ADDRESS CHANGES
If your order has already shipped, we are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to us, you will be contacted. In this instance we will allow 1 re-shipment of your order upon your shipping address confirmation. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping.
PACKAGES NOT RECEIVED
In the case that your package was scanned as delivered, but was not received, we will need to be notified within 2 weeks. Please send evidence that a claim for a missing package has been filed with USPS prior to emailing our customer service team. Unfortunately, we are not liable for packages lost in transit, but we will look over information sent to see if the package qualifies to be replaced.
Contact us at info@hungrywilliams.com for questions related to refunds and returns.
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